Prioritizing Customer Focus

Prioritizing Customer Focus

As a business owner, it’s easy to get bogged down in the operational details and forget about the most important part of your business: your customers. Without them, there would be no business. Prioritizing Customer Focus is law number one in the 10 laws of...
Law 1 – Prioritize Customer Focus

Law 1 – Prioritize Customer Focus

In this episode of the Business Owner Breakthrough Podcast with host Pete Mohr, the importance of prioritizing customer focus is discussed, with a focus on how to effectively do it.  You can download the 10 Laws for Moving from Operator to Owner ebook The first...
Scaling Up Without Sacrificing Customer Experience

Scaling Up Without Sacrificing Customer Experience

In this episode, Peter Mohr and Alejandra Slatapolsky discuss scaling the elements of your business as it grows in size. As corporations grow larger and more impersonal, they often lose the charm, customer service, and attention to detail that made people love their...