In this episode, Peter Mohr talks with Bob Negan, whose ADD model offers a helpful framework for improving the customer experience. Pete and Bob discuss the hidden insights and strategies that may be hidden among your team — which is why it’s crucial to open up communication and give all team members a chance to share their wisdom! The ADD model is a way to boost both clarity and buy-in among your team. Plus, it applies to your clients, vendors, and anyone else who’s part of your enterprise. Tune in with Pete and Bob as they explore how team communication can make retail and service businesses stronger and more efficient. 

Here are a few key ideas from our conversation that we dove into:

Customer experience

Problem-solving

Retail management

Brand relationship-building

Team empowerment

Communication framework

Team accountability

To find out more about Bob and Whizbang, go to:https://whizbangtraining.com/

Want more entrepreneurial advice and insights? Follow me on Instagram at https://www.instagram.com/petemohr_coach/