Simply Ask Your Team, with Bob Negen

In this episode, Peter Mohr talks with Bob Negan, whose ADD model offers a helpful framework for improving the customer experience. Pete and Bob discuss the hidden insights and strategies that may be hidden among your team — which is why it’s crucial to open up communication and give all team members a chance to share their wisdom! The ADD model is a way to boost both clarity and buy-in among your team. Plus, it applies to your clients, vendors, and anyone else who’s part of your enterprise. Tune in with Pete and Bob as they explore how team communication can make retail and service businesses stronger and more efficient. 

Here are a few key ideas from our conversation that we dove into:

Customer experience


Retail management

Brand relationship-building

Team empowerment

Communication framework

Team accountability

To find out more about Bob and Whizbang, go to:

Want more entrepreneurial advice and insights? Follow me on Instagram at

You May Also Like…

Law 8 – Empowering Your Team

Law 8 – Empowering Your Team

In this episode, Pete Mohr talks about the eighth law of moving from operator to owner - Empowering Your Team. ...

Law 7 – Building a Strong Team

Law 7 – Building a Strong Team

In this episode of Business Owner Breakthrough with host Pete Mohr, we explore Law Number Seven of the 10 Laws of...

Law 8 – Empowering Your Team

Law 6 – Embrace Technology

In this episode, Pete Mohr talks about the importance of embracing technology to move from being an operator to an...