Award winning speaker and former hostage negotiator in the correctional facilities of Ontario, Neil Dunsmore joins me today to discuss how to negotiate through conflict. A topic that every leader needs, and he shares some great practical tips and tools that will help you become even better at something we all hate….Conflict!

Here’s a glance at what you’ll learn from our discussion in this episode:

• Understand who the ‘hostage takers’ are, who the ‘hostages’ are, and why the conflict happened
• Conflict is not about today – what else is going on in their lives?
• You don’t have to be sympathetic to be empathetic
• Remember that negotiations often have long term effects.

For more information and to learn more about Neil, go to http://www.neildunsmore.com/

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