Scaling Up Without Sacrificing Customer Experience

Scaling Up Without Sacrificing Customer Experience

In this episode, Peter Mohr and Alejandra Slatapolsky discuss scaling the elements of your business as it grows in size. As corporations grow larger and more impersonal, they often lose the charm, customer service, and attention to detail that made people love their...
From Big Boss to Entrepreneurial Leader

From Big Boss to Entrepreneurial Leader

One of the biggest mistakes new entrepreneurs make is assuming they must “do it all.” Even if they hire employees, they cling to their workload. That can lead them to become a tough boss, a workaholic, or both. Neither is ideal if you want to enjoy and...